Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. We prioritize the protection of your privacy and the security of your data. By accessing or using our services, you consent to the terms outlined in this Privacy Policy.
Information We Collect
We collect personal information for the following purposes:
Aftercare Service Recording: For quality assurance purposes, we record aftercare service interactions. These recordings are securely stored and used to improve our service delivery.
Deceased Individuals and Next of Kin Information: We collect personally identifiable information on deceased individuals and their next of kin to facilitate estate settlement processes and to facilitate removal from marketing lists. This may include names, contact details, and other relevant information.
How We Use Your Information
We use the collected information for the following purposes:
Aftercare Service Improvement: Recordings of aftercare service interactions are analyzed to enhance the quality of our services and ensure customer satisfaction.
Estate Settlement Assistance: Personal information of deceased individuals and their next of kin is utilized to facilitate estate settlement processes in compliance with legal requirements.
Marketing Removal Assistance: Personal information of deceased individuals and their next of kin is used to facilitate removal from marketing lists.
Information Sharing and Disclosure
We do not disclose your personal information except in the following circumstances:
Legal Compliance: We may disclose information as required by law, legal processes, or government requests.
Service Providers: We may engage third-party service providers to assist us in providing our services. These providers are obligated to maintain the confidentiality and security of your information.
Marketing Removal Assistance: Personal information of deceased individuals and their next of kin is used to facilitate removal from marketing lists.
Data Security
We employ reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is securely stored to prevent unauthorized access.
Your Choices
You have the right to access, update, or delete your personal information. However, certain information may be retained as required by law or for legitimate business purposes.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We reserve the right to update or revise this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@full-circlecare.com.
Last updated: 04/25/2024